Bruce Temkin, a self-professed customer experience change agent; runs a very interesting and informative blog called
Customer Experience Matters. It's definitely worth keeping up with, as Bruce posts regularly, and you can learn a lot from him.
In a post on July 22, Bruce posted a fantastic compendium that he put together called
The 6 Laws Of Customer Experience. It does an outstanding job of covering what it takes to provide professional service, whether it be to a customer or to an account.
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